Terms and Conditions of Sale
EFFECTIVE: APRIL 21, 2014
SUPERSEDES: APRIL 22, 2013
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. PRICES IN EFFECT AT THE TIME OF SHIPMENT WILL APPLY.
TERMS: Shipment upon proper credit approval determined at the sole discretion of Forney Industries®. All invoices are payable net 30 days. Past due accounts will be charged a 1.5% per month late charge.
FREIGHT: Freight on Board (FOB) destination within the continental United States on individual orders meeting minimum $400 at cost. Orders shipped less than $400 will be FOB point-of-origin and shipped freight pre-paid and billed or collect freight. Freight charges become the responsibility of the Dealer when requests are made for special shipment.
FREIGHT ON WEB STORE ORDERS: FOB destination within the continental United States on individual orders meeting minimum $200 at cost. Orders shipped less than $200 will be FOB point-of-origin and shipped freight pre-paid and billed or collect freight. Freight charges become the responsibility of the Dealer when requests are made for special shipment.
MINIMUM ORDER: $25.00.
SPECIAL ORDERS: Special orders for non-stocked items are subject to quoted prices and applicable freight charges. Special orders are not returnable and are non-cancelable once a Purchase Order is submitted.
BACK ORDERS: All goods shipped as back orders will be shipped freight pre-paid at the discretion of Forney Industries®.
CANCELLATIONS: Forney Industries® must receive notice 24-hours PRIOR TO SHIPMENT. Shipments executed and then canceled will be treated as RETURNED GOODS and a 15% restocking fee will be assessed.
SHORTAGE/OVERAGE POLICY: Please count cartons, not skids. If a shortage exists, have the carrier sign the necessary report. Credit will not be offered for shortages reported later than seven (7) days after receipt. Forney Industries® is not responsible for filing shortage claim. Do not deduct from invoice. If a carton(s) is short or a shortage of product is found upon unpacking your order, report the shortage within 7-days of receipt directly to Forney Industries® at 1-800-521-6038. If an overage of product is received, please report it directly to Forney Industries® at 1-800-521-6038.
RETURN POLICY: Merchandise may not be returned for credit, replacement, or warranty service repairs unless authorized by Forney Industries®. To assure proper credit and/or handling, please use “REQUEST FOR AUTHORIZATION TO RETURN MERCHANDISE” (Form #1521-with a header). Credit will not be allowed for merchandise returned without an approved return authorization. All returns will be assessed a 15% handling and/or restocking charge except as set forth in the following two paragraphs. UNAUTHORIZED RETURNED GOODS OR COLLECT FREIGHT SHIPMENTS WILL NOT BE ACCEPTED. Forney® Field Personnel do not work from the Warehouse and ARE NOT AUTHORIZED TO PICK UP ANY MERCHANDISE. All returned goods are to be shipped FREIGHT PRE-PAID to the Fort Collins, CO Warehouse.
STOCK REVIEWS: Periodic stock reviews must be approved and handled by Company Representatives. Approved returns are limited to 2% of previous year’s purchases and will be accepted freight pre-paid without restocking charge, but do require an offsetting order of at least equivalent to the amount of the return, different new products (for savings of freight costs to you, consider UPS or FedEx up to 150 pounds. Use common carrier above 150 pounds. Do not use bus, airfreight, etc., as these are most costly to you). Any returns in excess of 2% or items that are less than standard pack or require repackaging will be subject to a 15% restocking charge.
STEEL CENTER PROGRAM: All Terms and Conditions above apply to Steel except as follows: (1) Returns are not allowed on Steel; (2) A minimum order of Steel is $75.00; (3) Steel may be ordered with other Forney® merchandise. When $75 of Steel and other merchandise equals $400 or more, the steel and other merchandise is shipped “freight pre-paid”. Orders of less than $400 are shipped “freight pre-paid and billed” (freight costs for less than $75 of steel are cost prohibitive). Due to the extreme price volatility of steel, invoice pricing may be adjusted at shipment to reflect current market conditions.
QUESTIONS: Questions about these Terms and Conditions may be directed to Customer Service at 1-800-521-6038 or firstname.lastname@example.org.