Return Policy | Forney Industries

Consumer Product Returns

 

If you have any questions please contact Forney Industries Customer Service at 1-800-521-6038 or email customerservice@forneyind.com Monday – Friday, 8am – 5pm MST.

 

For product returns, please follow the instructions below to assure prompt handling:

  • If products were damaged in shipping, please notify the shipping company within 24 hours of receipt.
  • Returns must be made directly to Forney Industries and not to a local Forney dealer.
  • Items must be unused or defective to be returned. There may be a 15% handling and/or restocking fee assessed for items that do not meet these conditions.
  • Write the reason for returning the product on your packing slip.
  • If the packing slip is not available, please provide the purchase date, the original invoice number, the item number for the product, your best contact information and the reason the item is being returned.
  • Carefully package the item(s) using the original packaging/shipping material if possible.
  • Ship the package to Forney Industries, 3900 Canal Drive, Fort Collins, CO 80524.
  • All returned products must be shipped freight prepaid. Forney Industries will not accept C.O.D. deliveries. 

Dealer Product Returns: Terms & Conditions

 

Merchandise may not be returned for credit, replacement, or warranty service repairs unless authorized by Forney Industries. To assure proper credit and/or handling, please use the indicated form or contact Forney Industries Customer Service at 1-800-521-6038 or email customerservice@forneyind.com for the proper form and/or information. Please be sure to include a copy of your original invoice or the date and location of purchase, the reason for the return and your preferred contact information.

All returned goods must be shipped FREIGHT PREPAID to: Forney Industries, 3900 Canal Drive, Fort Collins, CO 80524. Returns without the correct forms or missing forms will not be credited. Returns shipped collect freight will not be accepted and therefore will not be credited. All returns will be assessed a 15% handling and/or restocking fee unless otherwise approved. 

2057 Vermont Drive,
Fort Collins, CO 80525 Email: customerservice@forneyind.com Phone: 1-800-521-6038